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Terms and conditions

Terms and Conditions

1.1 Contract

Any agreement made verbally is not covered by the contract unless it is written in said contract.

The contact is made between Costa Coatings and the client, the client is identified as the  person who requested the quote. Costa Coatings will not enter into any dialogue, accept any request or communicate in any way with anyone other than the client except where the client has provided written permission that allows them to do so.

The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to accept these terms and conditions.

All permissions and licencia de obra menor/major is the responsibility of the client.

Please check your quotation carefully.


1.2 Scope of quoted work

The quote written by Costa Coatings for the client represents the request of the client. It is not a builders survey and we will not be held liable for any task that is not included in the written quote.

1.3  Electric and water

The  client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.


1.4 Condition of existing walls and ceilings

Unless specifically mentioned, no provision is made for repair of plastering beneath papered walls or ceiling surfaces, as it is assumed that such plastering is in good condition, and is suitable to take treatment specified.

Similarly, the costs of the repairs and renewals of any defects which are not visible at the time of estimating will be chargeable, unless allowance for such items is included.


1.5 Cancellation

In the event of cancellation by the client, the client agrees to notify Costa Coatings in writing or by email 28 days before the project start date. In the event that Costa Coatings are not notified of the cancellation, the client agrees to pay administration, lost work and scheduling costs amounting to no less than  15% of the total project costs.


1.6 Materials

All necessary materials can and will be provided by us unless otherwise agreed and will always be of the highest quality and used in an appropriate manor as per the manufacturers specifications and guidelines. Where it is necessary to match decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted. Costa Coatings are not responsible for the performance or suitability of any materials, parts or products purchased directly by the client and allow Costa Coatings to use these at their own risk.


1.7 Changes to your quote

Any quote or estimate is subject to revision, if  a client makes changes to their property or building after receiving a quote from Costa Coatings, customers must let us know of all changes as soon as possible, so their quote can be revised. Any changes made without notifying us, may cause a delay in the work until a price is agreed for any changes.


1.8 Completion timescales

Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame intimated, we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated, in which case, the quote will not change.


1.9 Storage of tools

We may on occasion request that tools be left on the site overnight, the client reserves the right to decline such request.


1.10 Validity period of quotations

Quotes are valid for 28 days from the date of issue.


1..11 Damages and sub standard workmanship

It is the responsibility of the client to

  1. to remove valuable and/or fragile items from the areas to be decorated.
  2. to remove pictures and other items hanging from the wall.
  3. to remove electrical goods from the areas where works will be carried out.


Assistance can be provided with the repositioning and/or removal of bulky furniture items and goods. We reserve the right to decline to move goods if the condition is at risk of damage to the equipment or the property. We reserve the  right to move heavy or bulky items if they present a higher than accepted health and safety risk. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed.

Where any doubt exists as to the suitability and or structural soundness of any working platform such as balcony, flat roof etc. the client may be asked to provide professional evidence such as structural engineers report prior to works commencing. Where a roof of any type / style is to be used to gain access for external decoration works to Costa coatings accept no liability for any damage to have been caused as a result of utilising for access during the works.

In the event of breakage or damage to the property, Costa Coatings will notify the client immediately and set out steps to remedy the situation. Similarly, if at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Clients must allow  Costa Coatings to effect a remedy using our own trades persons and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing. The client must notify Costa Coatings, within 24 hours of an alleged breakage or damage caused by our employees.

1.12 Additional work

We are in most cases happy to do small “favours” for our clients over and above our quotations however this is expressly done at your own risk and we will not accept any responsibility for any work undertaken that is not in your written quote and licencia de obra, including loss or damage to persons or property.

1.13 Precautions

We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned.

1.14 Pre-existing damage

We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount. However, claims that we can dispute with photo evidence or written agreement will incur a £50 charge per complaint to cover administration costs.

1.15 Payment of quoted and fixed price work

The client agrees to pay the invoice for completed work within 28 days after completion of the project. In the event that the client is unhappy with the standard of workmanship, the correct complaints procedure as show in these terms and conditions must be followed. All materials purchased for, or on behalf of the client, remain the property of Costa Coatings, until payment of the final invoice by the client to Costa Coatings. In the event of dispute, the client agrees to allow access to the property to a representative of  Costa Coatings, to retrieve all materials that remain the property of the company. We are happy to provide invoices for businesses and individuals. However, payment is due within the time-scales as stated in the Terms and Conditions and the amount, unless amended by Costa Coatings, is fixed in the quotation. Therefore, the client is liable for payment, regardless of whether an invoice has been received. A second copy of an invoice can be issued at a cost of £15 per invoice to cover administration costs.

1.16 Completion of the project

If Costa Coatings, deems it necessary, the client must be available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.

1.17 Termination of the contract by Costa Coatings,

Costa Coatings,will not tolerate aggressive or rude behaviour, racism, nationalism; sexism, homophobia or ageism directed towards any of its staff or trades persons and reserves the right to terminate the project at any time in this event.